She said the price is the price. No discounts. She emailed my wife the complete price of what we wanted. My wife and I went in and ordered what we wanted. She brought the order to sign. She said I will bring you my work sheet. Was not honest. We ordered it any way as what do I tell my wife at this point.
Linda brought the order to sign. After signing order, Linda brings the warranty to sign. They use a third party company that has no vested interest. The warranty is a scam. Then Linda brings us papers to sign for delivery. Our delivery was a total disaster. They called and said our time was 9am to noon. They call at 6am in the morning and beat on the door at 7am and tell us sorry forgot half the order!!!
Emailed Linda for 2 days and got no resolution but a bunch of lame excuses. Linda will sell you on quality and give you zero customer service. Other furniture stores in Bakersfield have great quality for one half to one third of the price. Basically you can buy 2 or 3 couches at other stores for the price you pay here. Think about it before you buy at this store. We have had La-Z-Boy furniture for 15 years and it has held up beautifully. We had a leather loveseat and a leather recliner couch and have loved it.
We decided to upgrade and get new and I'm really looking forward to receiving it. Furnished our living room with Michael at this location and it was a breeze! They are extremely helpful and go out of their way to meet our demands. Best furniture buying experience!
They really take the work out of the experience! Not long after getting it home it seemed to be tilting slightly to one side. I didn't think so much about it at the time, but I wish I had. A few weeks ago I heard a loud pop in the chair. Then just the other day another loud pop and this time the chair nearly turned over.
I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. I called la z boy and told them of the problem and they said they would cover the parts but not the repair.
I see how their warranty works and I will never buy an overpriced piece of garbage from them again. Geddy, was great and very informative. We had a very great experience at this store. We can't wait to receive the sofa. I highly recommend this store. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. The salesperson, Linda Evans, was very nice and helpful. She found a matching chair in their warehouse in San Jose and it's being delivered next week.
Needless to say, I was very happy with my experience at this store. I went looking for a recliner to replace one that broke. I was greeted by Minh, the store manager.
Obviously very knowledgeable. He directed me to a few recliners and outlined why la z boy is one of the better manufacturers.
I later returned with my wife who decided to price out a couch as well. Minh spent quite a while with us picking and choosing and designing. When we were satisfied with the choice, the price was way more than I expected. I simply couldn't afford both the recliner and couch. He was totally cool about it and no pressure.
I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. We started out with Linda. She spent so much time with us. Letting us know all about the structure of their furniture and answering all of our questions with great knowledge. We went home and thought about what we wanted to do. After several weeks and much research we went back and talked to Geddy.
He was extremely knowledgeable and kind. Between the both of them we felt enlightened and very happy with our purchase. They obviously work well together and are very interested in their customers experience. Thank you both for your help and consideration. Your the best. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place.
The furniture is like no other. Extremely comfortable! I bought a leather chair and it's the most comfortable thing in the world. Wonderful service! Michael our sales consultant was so helpful. He answered every question we had. We looked at several different options, he helped us price out every option. I appreciated his attitude and professionalism.
Who knew La Z Boy was still in business? Geddy was very interested in working with us. He was clear and concise about the product and we can't wait for it's arrival.
Many options available. Great price for a quality product-we shopped around! Just bought a couch and love seat here. Minh was are sales associate and was very helpful.
Paid more but has life time warranty on everything. Never thought I would buy anything from here because of price. After looking at many furniture stores, the quality does not compare. Came back and was helped by Frank Zavaleta. Very helpful and triple checked measurements.
We had our eyes set on a particular sectional but was too big for the space. Frank suggested another and worked perfectly. The material and comfort is very worth it. Will shop here again for future couches and chairs. Michael Dawson had so much patience with us! We had a great experience! He was so knowledgeable with all the different fabrics and options! My mom needed new seating for her living room and she called us over to help pick the perfect rocker and couch.
We were helped by Michael. He was extremely patient and informative and helpful. I would highly recommend him. After a few hours, we finally found the perfect rockers and a couch to match.
We have bought from them in the past and absolutely love their service and chairs. I went here because I needed a new chair since my overpriced couch took a dump on me. I went in and an older woman helped me.
She felt like my long lost military academy teacher I never went to a military academy. She instructed me about all the makes and models and sold me a chair. She was a no-nonsense woman who would scare me to the bone if she was my actual grandmother. The chair is still functioning properly and was delivered at the bitter end of the delivery window.
We got excellent and friendly service from Linda Evans. She was very knowledgeable about each and every piece we looked at and ordered. She wasn't pushy like most sales people in furniture stores and gave us space and plenty of time to discuss what we wanted to order.
We had an excellent experience. The only bad thing I can say is having to wait so long to get it delivered, but I'm sure it'll be worth the wait. We were very impressed with our sales person Michael.
He was very helpful in showing us the couches that were what we were wanting. He was very knowledgeable about the kinds and warranties and fabrics and the many choices there were. He really put himself out providing individual service. When I went back with a few questions he was not there but the salesman that helped me was equally informative and helpful. He assured me that Michael would get credited with the sale.
He was very gracious and provided great service. Minh, the store manager, was helpful and kind. He was also friendly, straightforward, and did not try to pressure us.
Thank you! The staff is very friendly and will take all the time you want to answer all your questions and find a great fit for you. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. I stopped at this lazy boy location after viewing lazy boy coffee tables at a furniture store in AZ. We walked in and two of the female employees were sitting at an open break room in the back and turned and actually laughed at my husband and I.
We are older and do the best we can, but certainly shouldn't be laughed at I see from the other two reviews on this site that we are not alone. It arrived as a grey suede chair. They refuse to take back. Never do business here. Update: They offered to take it back. Great selections and so many ways to personalize your home. We worked with Patti and she is sweet genuine and very kind and extremely helpful, not to mention patient.
We are so excited to move home and enjoy our new furniture. Store had a great collection, helpful, yet no pressure sales people. Found a small flaw first time, but they took care of it easily and quickly.
Many thanks, love our LaZBoy recliner! Their leather furniture is uncomfortable, we ended up selling it at a consignment store. Have always owned la z boys. Bought my last one from this showroom. Couple mos ago the arm broke off with normal use. All they told me when they wanted to sell me the chair was it had a lifetime warranty..
I would be careful about purchasing another la-z-boy!!!!!!! We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. Patty is friendly, helpful, and not pushy. Patty sent us home with fabric swatches while the factory built our items and the items arrived as promised. The best part about La-Z-Boy furniture is the comfort factor. Our first favorite couch from this company, purchased in , lasted through four moves and a decade, and was super comfortable to sit or nap on until the end.
These new couches are slimmer and therefore the arms are less cushioned, but the lovely throw pillows that were included with the couches add a supportive and festive touch.
We would not hesitate to purchase additional furniture from Patty and La-Z-Boy in the future. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. I wish this kind of customer service would be found everywhere I need to shop. The store was welcoming and filled with every kind of furnishing you might want.
It was easy and quick! Met my salesman Casey. So glad I did. Right from the start, listened to what I wanted with no pressure. Very helpful and friendly, got me every discount he could. Furniture delived on time, and everything great. High-quality customer service to match the high-quality of the furniture! Go see Patty to find the right furniture for you! I have bought four LaZBoy chairs, two of them as gifts. My oldest LaZBoy is nineteen years old and still rocking.
I've made three purchases with her - the most recent being yesterday - and I highly recommend working with Patty. I bought a chair last year, and yesterday I returned to buy two more.
Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. She didn't try to up-sell me into pricey chairs, but rather focused on finding the right chairs for me, and worked within my budget.
Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! Thank you, Patty!! Great service and the best customer service from patty. Really enjoyed shopping around the store with her. Made it more fun and enjoyable. Thanks patty. Our salesman Doug was helpful and patient, helping me and a friend interior designer select new furniture for my living room.
I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. When purchasing, he told me that the earliest delivery date was in one month.
When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. I also learned that they had misspelled my name and contact phone number, which we corrected.
Since I was planning to have my existing furniture picked up by a removal service, I wanted to have as little time as possible between the removal and the new delivery. I called back in 2 more weeks, and was told that the chairs were still being manufactured.
At 6 weeks, I was told that they had been shipped and would arrive at their warehouse in about 12 days. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 which was only a week later than the original estimate. I was told that they would call me to schedule a time. Yesterday, one day before delivery, I hadn't heard anything and called again. I was told that they would call around 5pm for next-day delivery. No call. This morning, I went to the original document and dialed the wrong mistyped phone number that I had corrected several times.
That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. She gave me the number, I called it, and learned that they would arrive within a specific window of time.
The delivery people arrived on time and couldn't have been nicer. They placed the furniture where I directed and were very polite and friendly. They definitely get 5 stars! Customer No Service. What a very expensive recliner or year and one month ago and it's already broken.
Purchased warranty and his company will do nothing to help facilitate repairs with the warranty company. Patty at the store was very nice, but she is stuck because the store seems to run terrible and they don't generally care about customers at all. This is not your grandfathers La-Z-Boy design. The new styles are sleek and contemporary. We were treated as a customer should be when we visited the store.
There was no hard sell, rather a very informative style of customer service which was much appreciated. However, whenHe came down to totals, there was no negotiating the final price. In my opinion, everything's negotiable. In this case not so with La-Z-Boy. No budging on the final fees.
The units looked very nice and comfortable in the showroom. After delivery, we almost immediately had problems with the coloring of the leather wearing off.
Upon contacting their promoted service group several times, we received no response for service. The units are now no longer under warranty and La-Z-Boy's service department offers no help. Poor quality leather processing is what I am finding out is the cause. I will look elsewhere the next time I'm buying furniture. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding.
Great quality, great service and a wonderful shopping experience. Bought a couch here with duel motorized recliners in it. Took eight weeks to make and be delivered. There was a small flaw in it but they took it back no problem to redo. It was hard to let it go since other than that flaw it was beautiful.
Can't wait to actually sit in it. Okay so who am I kidding. I'll more than likely be asleep within minutes of sitting down but technically I'll still be sitting. We bought a nice recliner here years ago, to replace my Dear Old Dad's old one which we had for decades that broke down. Meanwhile, I had no chair. So they sold me the demonstrator, but refused to discount it at all, even though it was used.
Otherwise, we were going to go elsewhere. I thought that they would accommodate us just for the sake of the inconvenience they cause us, but instead, they acted as if they were doing us a big favor. We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one.
Patty was extremely professional, warm and kind. Made our day. Great experience. Can't wait to be lounging in our new Lazy Boy. Great showroom and selection. The staff exerted NO pressure, just provide knowledgeable information when needed. I needed to replace my recliner because I am unable to raise the leg rest anymore.
So I went to La-Z-Boy furniture. I had a wonderful sales person who was very helpful! She gave me the time I needed to make the choice that I wanted. She made it clean efficient and easy. That is always appreciated when you get such excellent customer service! We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it.
He didn't hover at all. We came during one of their "we pay the sales-tax" deals and ended up getting a recliner at a really great price. We chose to pick up our chair from the warehouse ourselves, but delivery was offered to us for free.
Overall good experience. We had a choice of going to 3 "La-Z" stores and selected Santa Rosa. I tried to argue the points, but was told that was store policy; I recall seeing no signs pointing this out in the store.
I contacted the "LaZ" people at Corporate and argued deceptive advertising based on the TV ad and was told I would have to take it up with the local store. The response was essentially they do not pick up old furniture and that I should have perhaps gone to the SF location. Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.
I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". So, the moral to the story? I now have my very own electric chair. Lazboy sells bonded leather furniture to unsuspecting customers.
Furniture is expensive, to have it completely peel apart a few years after purchasing is disappointing. She is the perfect mix of friendly, professional and knowledgeable. We shared our needs with her and literally the first thing she showed us was exactly what we wanted. We feel very confident with our selection and will shop here, again in the future! Dealt with Doug, a very good salesman who let us try every recliner in the store while waiting nearby to answer any questions we had.
Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. If the chair holds up to the guarantee, we're super happy.
We walked in on the Tuesday before black Friday. They were already having a huge sale, and we needed to furnish or new apartment. Doug greeted us and helped us whittle down exactly what we were looking for. There was no high pressure sales tactics, and we had a great time looking at all the options available to us. We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. The prices were great, and Doug was so awesome and helpful. I also got the fabric protection.
La-z-boy has great service and good quality, so I want to make sure the fabric is nice for the life of the furniture. If you need comfortable things, go here and ask for Doug. This visit was an absolute breeze. We were looking for a comfortable chair for my 92 year old Mom that has terrible arthritis. My husband and I went in on Saturday and Sherry was our salesperson. She was very understanding and caring and had lots of good suggestions but we needed to bring my mom back for the final decision.
So I brought Mom back the next day and was disappointed that Sherry wasn't there when We had spent so much time with her! BUT A very nice young man was more than happy to pick up where Sherry left off! Matt was so sweet and patient with us. He never made us feel rushed and had so many helpful ideas. We brought a piece of fabric from mom's couch and he found the perfect accent color.
Mom was so tired and he made our shopping experience so pleasant. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! Thank you Matt. Couldn't be happier with the service we received from Patty. She was helpful but not pushy. We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. Highly recommend asking for Patty. I cant say that enough!!!
My parents always had La-Z-Boy Furniture growing and in the last 30 years had 2 sets of couches and love seats purchased through them. The quality they used to make was something that as a consumer I would stand behind.
In it was my time as an adult to make my first big furniture purchase. As soon as they receive payment and the furniture was delivered that was the end of the nice, helpful experience with this company. We wanted quality, comfortable furniture that would last.
Now, only 2 years later, I went to sit on my couch and heard a large crack. The frame itself has just broken! I am beyond angry and appalled that ONE, my furniture is breaking after only having it for two years and TWO I am having to pay for all this because the frame is not covered in the warranty!
How the hell do you expect only one woman to dismantle, move, load into a truck that I don't have, and bring in furniture this size?!!
Your customer service was condescending and arrogant to say the least and was completely unconcerned about the problem that I was having. Does a company not stand behind their quality work anymore? I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! Unexpectedly great, and I don't give a 5 easily. We recently bought a new sleeper sofa. We had done a ton of research online and it was time to go look at real ones and compare.
We started at this La-Z-Boy location, with no intention to buy that day. Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. We had a lot of questions. The few things she didn't know she was happy to find out for us and did so quickly and pleasantly. I am sensitive to bad sales experiences, they make me crazy. For example, high pressure, lame sales lines, disinterested sales people, etc.
Patty was the opposite of all of those. No exaggeration: it was the perfect sales experience thanks to her. The quality of the sofa is good, what we expected. We are happy with it. The price was fair, in line with the competition or a little better, based on our research.
Wow, real leather on a sofa is not cheap! We opted for the faux leather. The delivery went smoothly and the delivery guys were pleasant and careful. If I had to criticize something I would say I wish the wait time was shorter when you order a sofa -- from order to delivery was about two months for us -- but it is being custom built and I have no reason to believe anyone else would be faster.
All in all, great experience. Patty Stratton is absolutely the best. I can't vouch for anyone else there. Sales rep. He told us that it would take "up to 8 weeks. Called again after 2 weeks and told 10 more days. Receptionist states that sales rep.
Absolutely ridiculous. I've never waited longer than 6 weeks for furniture. Patty knows how to treat a customer. She is attentive without being pushy. She gave us all the time we needed to find just the right chair. She was there to explain things that we had questions about. Patty is the kind of salesperson any store should have. I hope she is being paid the kind of salary she deserves.
Punkie M. We had an excellent experience with Patty. She helped us get exactly what we needed to replace an old lift recliner. For a very long time I had intended to buy a "nice quality" recliner from La-Z-Boy for my retirement.
If your transformer is alright, you have to go back to the recliner. You will also need to check your outlet. All you have to do is plug in one lamp or light and check if the outlet is working or not. For troubleshooting the recliner, you have to check that if any of the objects are caught into the wires.
For examining the recliner, you will need one flashlight. You have to wiggle the wires one by one so that you can understand if any of them is loose or not. The process should be gentle and slow.
If you get any loose wire then you have to try to reconnect them. For securing them for the future, you may get an electrical tape and secure them. If there are cuts in the back of the recliners, you have to locate them.
You have to link the loose ends and then you have to attach them. The power settings of a recliner are not easy to understand. Then how would you repair a Lazy Boy Recliner Mechanism?
If your recliner does not even start, how can you take advantage of a recliner? Most of the La-Z-Boy recliners usually have this problem. Before solving the problem, you have to understand the cause. First of all, you have to turn your recliner chair over so that you are able to examine the bottom part of your chair.
One sort of recliner moves with the help of power or electric power. There are also recliners available that work with the help of a lever. There are recliners by La-Z-Boy that use the power option and also work like a rocking chair or rocker. Now, the lever works by pushing and pulling the whole recliner. This method of moving can easily make the recliner tough to use. You will sometime see that the recliner is not moving.
You may also see that the footrest of the Lazy Boy Recliner is unable to move. No one wants this kind of problem in their recliner and so you have to abide by some specific guidelines. If the recliner is not providing any movement then you have to hold the lever of your recliner first. You have to hold in any position you want. Then you have to keep holding it there for about seconds.
This will stop the problem from occurring. If you are using a Lazy Boy recliner for years, you have surely faced the problem regarding the recliner footrest. Let us talk about the recliner footrest.
This usually happens when any mechanism of the recliner breaks inside. You may also find some mechanism bent over. There might be problems regarding the chair frame. All you can do is to call a technician so that you can identify the actual problem and solve that to get your recliner back into the previous position.
All of the Lazy Boy Recliners that are made of leather use high-quality leather that affords durability and comfort. If you use the recliner for many years, you surely will face cracks in the leather along with discoloration. For washing the leather, you can go for mild soap and a damp cloth. Use alcohol with the damp cloth to wipe the leather. Lazy Boy Recliner Repair Manual has a variety pictures that similar to locate out the most recent pictures of Lazy Boy Recliner Repair Manual here, and along with you can acquire the pictures through our best lazy boy recliner repair manual collection.
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